All Systems Operational

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Uptime over the past 90 days. View historical uptime.
SimpleWebRTC Services Operational
90 days ago
99.97 % uptime
Today
SimpleWebRTC API (api.simplewebrtc.com) Operational
90 days ago
99.95 % uptime
Today
SimpleWebRTC Account Portal (accounts.simplewebrtc.com) ? Operational
90 days ago
99.99 % uptime
Today
TURN Service (ice.simplewebrtc.com) ? Operational
90 days ago
99.96 % uptime
Today
Signaling Sevice (api.simplewebrtc.com websocket) ? Operational
90 days ago
99.97 % uptime
Today
TURN Servers Operational
90 days ago
99.85 % uptime
Today
North America TURN Endpoint ? Operational
90 days ago
99.98 % uptime
Today
Europe TURN Endpoint ? Operational
90 days ago
99.99 % uptime
Today
Asia-Pacific TURN Endpoint ? Operational
90 days ago
99.98 % uptime
Today
Europe TURN Server Operational
90 days ago
99.99 % uptime
Today
Asia-Pacific TURN Server Operational
90 days ago
99.97 % uptime
Today
North America TURN Server Operational
90 days ago
99.17 % uptime
Today
SimpleWebRTC Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
SimpleWebRTC Postgres DB ? Operational
90 days ago
99.99 % uptime
Today
SimpleWebRTC Legacy (sandbox.simplewebrtc.com/socket.io/) ? Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Stackdriver Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud SQL Operational
Google Cloud Platform Google Cloud Networking Operational
DNSimple Name Servers Operational
PagerDuty Webhooks Operational
PagerDuty Notification Delivery Operational
AWS cloudfront Operational
AWS route53 Operational
AWS ses-us-east-1 Operational
AWS s3-us-east-2 Operational
AWS lambda-us-east-1 Operational
Stripe API Operational
Stripe Emails Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Nov 16, 2019

No incidents reported today.

Nov 15, 2019

No incidents reported.

Nov 14, 2019
Asia-Pacific TURN is Down
Resolved - This incident has been resolved.
Nov 14, 01:24 UTC
Investigating - The TURN server which normally serves the Asia-Pacific Region is down. When we take a server offline our system normally directs your session to the next-closest TURN server so you should **not** experience disruption in service. If you are using SimpleWebRTC in one of these regions and your sessions are not connecting please reach out to us at support@simplewebrtc.com to let us know. We are working to get back to full functionality ASAP. Thanks for your patience.
Nov 14, 01:11 UTC
Nov 13, 2019
TURN Endpoint for Europe & West Asia is online
Resolved - The TURN endpoint which normally serves Europe & West Asia is online. New sessions can now use this endpoint for TURN relay.
Nov 13, 20:29 UTC
Investigating - The TURN endpoint which normally serves Europe & West Asia is online. New sessions can now use this endpoint for TURN relay.
Nov 13, 20:29 UTC
TURN Endpoint for Europe & West Asia is online
Resolved - The TURN endpoint which normally serves Europe & West Asia is online. New sessions can now use this endpoint for TURN relay.
Nov 13, 20:20 UTC
Investigating - The TURN endpoint which normally serves Europe & West Asia is online. New sessions can now use this endpoint for TURN relay.
Nov 13, 20:20 UTC
Europe TURN is Down
Resolved - This incident has been resolved.
Nov 13, 20:18 UTC
Investigating - The TURN server which normally serves the European and African continents and some of West Asia is down. When we take a server offline our system normally directs your session to the next-closest TURN server so you should **not** experience disruption in service. If you are using SimpleWebRTC in one of these regions and your sessions are not connecting please reach out to us at support@simplewebrtc.com to let us know. We are working to get back to full functionality ASAP. Thanks for your patience.
Nov 13, 20:13 UTC
STUN/TURN is not handling traffic
Resolved - Our service that handles STUN/TURN is back online.
Nov 13, 20:10 UTC
Investigating - Our STUN/TURN server is not working correctly. You may experience unexpected behavior and dropped calls on talky.io and in your SimpleWebRTC app until this issue is resolved. SimpleWebRTC may not be able to connect new calls across firewalls and NAT-enabled routers.
Nov 13, 20:01 UTC
TURN Endpoint for North & South Americas is offline
Resolved - The TURN endpoint which normally serves North & South Americas is online. New sessions can now use this endpoint for TURN relay.
Nov 13, 20:09 UTC
Investigating - The TURN endpoint which normally serves North & South America is offline. New sessions will be directed to alternate hosts. If you are running a SimpleWebRTC app in this region you may experience increased latency as our system will route your session to a TURN host that is farther away. We are working to get this host back online as soon as possible and will share an update on this status page as soon as more information is available.
Nov 13, 19:56 UTC
Americas TURN Down
Resolved - This incident has been resolved.
Nov 13, 20:09 UTC
Investigating - The TURN server which normally serves North & South America is down. When we take a server offline our system normally directs your session to the next-closest TURN server so you should **not** experience disruption in service. If you are using SimpleWebRTC in one of these regions and your sessions are not connecting please reach out to us at support@simplewebrtc.com to let us know. We are working to get back to full functionality ASAP. Thanks for your patience.
Nov 13, 19:56 UTC
TURN Endpoint for North & South Americas is offline
Resolved - The TURN endpoint which normally serves North & South Americas is online. New sessions can now use this endpoint for TURN relay.
Nov 13, 19:39 UTC
Investigating - The TURN endpoint which normally serves North & South America is offline. New sessions will be directed to alternate hosts. If you are running a SimpleWebRTC app in this region you may experience increased latency as our system will route your session to a TURN host that is farther away. We are working to get this host back online as soon as possible and will share an update on this status page as soon as more information is available.
Nov 13, 19:39 UTC
SimpleWebRTC API is not handling traffic
Resolved - The SimpleWebRTC API is reporting as healthy again
Nov 13, 15:08 UTC
Investigating - The healthchecks for the Talky API is failing. SimpleWebRTC will not be able to connect new calls until this issue is resolved.
Nov 13, 15:07 UTC
SimpleWebRTC Billing is Down
Resolved - The billing service which monitors bandwidth usage and tracking billing is back online. SimpleWebRTC users can now access their bandwidth usage at accounts.simplewebrtc.com. When service is restored bandwidth usage will continue processing now and will soon be reflected on the billing dashboard.
Nov 13, 13:52 UTC
Investigating - The service which monitors bandwidth usage and tracking billing is down. The web app where you can view usage at accounts.simplewebrtc.com will not be available until this problem is resolved. When service is restored bandwidth usage will continue processing and will be reflected on the billing dashboard.
Nov 13, 13:46 UTC
Americas TURN Down
Resolved - This incident has been resolved.
Nov 13, 12:29 UTC
Investigating - The TURN server which normally serves North & South America is down. When we take a server offline our system normally directs your session to the next-closest TURN server so you should **not** experience disruption in service. If you are using SimpleWebRTC in one of these regions and your sessions are not connecting please reach out to us at support@simplewebrtc.com to let us know. We are working to get back to full functionality ASAP. Thanks for your patience.
Nov 12, 19:20 UTC
TURN Endpoint for North & South Americas is offline
Resolved - The TURN endpoint which normally serves North & South Americas is online. New sessions can now use this endpoint for TURN relay.
Nov 13, 12:29 UTC
Update - We are continuing to monitor for any further issues.
Nov 12, 11:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 11:29 UTC
Investigating - The TURN endpoint which normally serves North & South America is offline. New sessions will be directed to alternate hosts. If you are running a SimpleWebRTC app in this region you may experience increased latency as our system will route your session to a TURN host that is farther away. We are working to get this host back online as soon as possible and will share an update on this status page as soon as more information is available.
Nov 12, 11:21 UTC
Scheduled Maintenance on Americas TURN Server
Completed - The scheduled maintenance has been completed.
Nov 13, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 11:28 UTC
Scheduled - We will be performing a graceful restart of one regional TURN server. This process involves draining the node of all active sessions and restarting the node. During this period talky.io and SimpleWebRTC service will not be interrupted, but users in North & South America may experience additional latency, lag, or delay in calls.
Nov 12, 11:27 UTC
SimpleWebRTC is operating with constrained resources
Resolved - This incident has been resolved.
Nov 13, 06:02 UTC
Investigating - Our infrastructure is handling a higher-than-normal amount of traffic and is currently operating with constrained resources. We've identified the issue and are working to resolve this problem.
Nov 13, 05:57 UTC
SimpleWebRTC is operating with constrained resources
Resolved - This incident has been resolved.
Nov 13, 05:48 UTC
Investigating - Our infrastructure is handling a higher-than-normal amount of traffic and is currently operating with constrained resources. We've identified the issue and are working to resolve this problem.
Nov 13, 05:45 UTC
SimpleWebRTC is operating with constrained resources
Resolved - This incident has been resolved.
Nov 13, 05:28 UTC
Investigating - Our infrastructure is handling a higher-than-normal amount of traffic and is currently operating with constrained resources. We've identified the issue and are working to resolve this problem.
Nov 13, 05:27 UTC
Nov 12, 2019
Americas TURN Down
Resolved - The Americas TURN Server will continue to server existing sessions but will not accept new sessions during the maintenance period. We will post an update when maintenance is complete.
Nov 12, 11:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 11:28 UTC
Investigating - The TURN server which normally serves North & South America is down. When we take a server offline our system normally directs your session to the next-closest TURN server so you should **not** experience disruption in service. If you are using SimpleWebRTC in one of these regions and your sessions are not connecting please reach out to us at support@simplewebrtc.com to let us know. We are working to get back to full functionality ASAP. Thanks for your patience.
Nov 12, 11:21 UTC
Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019
Signaling Server is Down
Resolved - The SimpleWebRTC Signaling Server is healthy again.
Nov 4, 20:20 UTC
Investigating - Prosody XMPP websocket is not responding. SimpleWebRTC may not be able to connect new sessions until this problem is resolved.
Nov 4, 20:06 UTC
Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

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